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Is There A Guarantee with Hearing Aids?

two different kinds of hearing aids being displayed

Living with hearing loss is something you get used to over time. However, what you never fail to find shocking is how easy hearing aids are to break or lose. Sometimes, a small amount of pressure is enough to distort the volume and clarity of a device. And, misplacing an implant for one second can lead to confusion as you try to locate it again.

Experiencing hearing loss is enough without having to deal with the stress of replacing or repairing hearing aids if they get lost or break. That's why a manufacturer guarantee is essential – to save you time and money, and to provide you with peace of mind.

Let's take a look at the main factors you should consider regarding hearing aid coverage.

Is there a guarantee?

Yes, there is, for the most part; however, it's not mandatory. Of course, you have a statutory right to return or replace the device within a 28-30 period as with any product. But, the long-term guarantees, the ones that protect your investment for the future, are decided by the manufacturer.

What's included?

For new devices, there is typically a one-year warranty that protects your hearing aid against loss, repairs, and damage. Depending on which company you choose to buy from, the coverage might be as much as two or three years, especially if it's a reputable brand. 

Are there any exclusions?

There can be. A classic example is a second replacement or repair. Often, the supplier will fix or replace a hearing aid free of cost once only. After that, you might have to pay extra as the grace period is no longer available. It's worth remembering that the deductible is typically more cost-effective than purchasing a new hearing aid.

Although every guarantee is different, they mostly focus on three areas:

  • Necessary repairs: this relates to normal wear and tear of the hardware or electronic software
  • Cause of damage: whether it was unpreventable
  • Loss or destruction of the device

Your guarantee wouldn't cover repairs or replacements if the cause of the damage were preventable. Anyone who wears their hearing aid in the shower, for example, won't be protected as the circumstances were avoidable.

Additional coverage options

It's worth noting that the average lifespan of a hearing aid is around six or seven years. As a result, a typical manufacturer's warranty is often no more than three years as it makes no sense to cover for longer. Although this doesn't mean your device will stop working after six years, it does mean you need to contemplate your options as it gets older.

Here is a selection for your information.

Extend your warranty

A twelve-month guarantee is the most basic option. To get a more comprehensive safety net, you're going to have to extend the plan for another eighteen to twenty-four months. Some manufacturers do have policies that you can invest in if you don't want the hassle of dealing with a third-party. However, it's smart to speak to other coverage providers to try and understand what makes up an excellent extended warranty. 

You will need to prove that your hearing aid is in decent working order to purchase extra protection.

Check your insurance policies

It's not common for home or medical insurance policies to include hearing aids, yet it's worth checking regardless. If it is, then it's one less problem to fret over, and if it doesn't, there might be a 'rider' that will add it to your coverage for a fee.

Always talk with your insurance company before making amendments as you might find that a claim increases your premiums, meaning it's not cost-effective.

Schedule a check-up

Hearing instrument specialists check and clean hearing aids to ensure there are in good working order. A fantastic piece of advice is to contact a HIS when your guarantee is about to end. Anything they pick up, such as issues now or in the future, will be covered by the warranty if you get it fixed in time. 

Other than that, try and maintain your hearing aid as best as possible to ensure it reaches its expiry date.

What happens when your warranty finishes?

When the coverage is over, you won't be able to repair or replace your hearing aid free of charge. Therefore, it's essential to understand the potential problems and how they affect your device before the guarantee expires. 

Do you need more info?

If you need detailed information regarding hearing aid guarantees, then you should call Advanced Hearing Care now. We serve a variety of locations in North Carolina, including:

  • Fayetteville: 910-630-3277
  • Aberdeen: 910-757-0686
  • Asheboro: 336-633-4327
  • Rockingham: 910-997-4848
  • Sanford: 919-775-2200